Return & Refund Policy — ALVÉRIA
We want you to feel confident when shopping with ALVÉRIA. If your purchase is not right for you, you may be eligible to return it in accordance with the conditions below.
Return Period
For customers in the European Union, you generally have the legal right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason.
The withdrawal period and consumer rights may vary depending on your country of residence and applicable local legislation.
Return Conditions
Returned items should:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Include the original packaging where possible
- Not show signs of washing, damage, perfume, makeup, or alteration
For hygiene reasons, certain products may not be eligible for return where permitted by applicable law.
How to Request a Return
To request a return, please contact us at:
Contact@alveria.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return, if applicable
Our customer service team will provide you with the necessary instructions.
Refunds
Once your returned item has been received and inspected, we will process your refund.
Approved refunds will generally be made using the same payment method used for the original purchase, unless otherwise agreed.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at Contact@alveria.com, preferably with photographs of the product and packaging.
We will review the issue and provide an appropriate solution in accordance with your applicable consumer rights.