Privacy Policy

Privacy Policy — ALVÉRIA

At ALVÉRIA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

Name
Email address
Billing and delivery address
Telephone number
Order information
Payment-related information
Device and website usage information
Information you voluntarily provide when contacting us

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments
Provide customer support
Send order confirmations and shipping updates
Manage returns and refunds
Improve our website and services
Prevent fraud and unauthorized activity
Send marketing communications where you have provided the necessary consent

3. Payment Information

Payments may be processed through secure third-party payment providers.

ALVÉRIA does not necessarily store your complete payment card details on its own systems.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and provide relevant marketing where permitted.

You may manage or disable certain cookies through your browser or our cookie-management tools, where available.

5. Sharing Your Information

We may share necessary information with trusted service providers, such as:

Payment processors
Shipping and delivery companies
Website and hosting providers
Analytics and technology providers
Customer service providers

We only share information where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our legitimate interests.

6. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your information
Object to certain processing
Restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal data

To exercise your rights, contact us at:

Contact@alveria.com

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling legal, accounting, tax, and regulatory obligations.